If mail is received early and the office also commences immediately
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Check the counter service requirements ie no of staff to attend counter
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If mail is received early and the office opens after a short duration
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Check for staff requirement for the mails to be processed and modify the timings for staff accordingly
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If mails is received after opening of office
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Check the mms and mail arrangement schedules for modification and possibility to receive mails within time
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If mails received at frequent intervals ie twice in the morning
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Check the interval time between the two arrivals if the time is short try processing together and if there is a good gap say 1 hours. Process only the ordinary mails first and the accountable mails together. ( you can also prepare two list for postman ie Delivery SLIP no 1 & 2 by creating duplicate beats for postman) There can be no restrictions on creation for the same beat and only requirement is to send all mails received for delivery on the same day..
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If the area is have a good dimensional size
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Prepare to work according to the area requirement ie The Postman who should proceed first , second and so on and deploy staff accordingly
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If the area does not have a good dimensional size
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Prepare a dimension your self and plan to send the postman accordingly.
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If the area is like a square or rectangle in shape
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Prepare Postman for beats and not beats for postman. Select the postman with service hierarchy and provide nearest square for the most senior and next to his junior and so on.
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If the area is a butterfly type in shape
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Prepare customer wise postman beat or location based ie. Two postman should not be allowed to share one area . Hence one full area should be provided for one postman . They can also be some rotation within the beats at regular intervals.
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Leave of staff
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Should be regulated within the office and should see that each and every staff can avail their required leave in time.
Emergency situations are exempted and upto the postmaster to decide.
Do not recommend leave for staff for long durations for silly reasons . Just make a remark on the leave application on your disinterest ( Instead you can request your staff to cutshort their leave)
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Deputations
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When you have already studied about the staff engagement for the past years and also current requirements , the transactions , the mails , the people now you can readily fight with the administration about the necessity on production of the statistics . You may also communicate the authority that you should not be held responsible for any deficiency of service at the counter when staff are being compelled for deputations.
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Shortage of staff due to leave and deputation
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Open only those counters where you can provide service. Ask customer to stand in a single queue . Accept transactions on First in and First Out method . Take your standard timing for completion of transactions . Put a notice to people on the present day staff position of your office.
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When you find that there is business in mails
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Concentrate only on mails for a period of 6 months and do not consider admin pressure and achieve some good jumps in regd, speed , parcels bookings and record it for you support
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Product change
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Identify the next product ie Savings Bank and concentrate to open more number of accounts for a period of 6 months and create a record of the same for support
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Delivery performance
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Check returns by yourself and concentrate only on those articles returned undelivered ( Do not waste time from invoicing for supervision )
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Postman Delivery time
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See that sufficient people are attending the work to ensure the postman leaves in time
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Reporting
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Always report on all discrepancies ie misspent , misdirected , complaints etc and do not take your self into problems
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Technology problems
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Do not try to rectify it by yourself . There are people to do their job so just report and record it for support . Do not try to be over enthusiastic as it will not support your job.
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Late arrival of Postman
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Modify staff timings accordingly and make yourself convenient to supervise it after that. Ie for office which starts from 09.00 to 05.00 make a staff to attend from 10.00pm to 06.00pm and modify your time accordingly
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Honorarium
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SI. No.
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Frequently asked Questions
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Answer
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1.
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What are the rates of honorarium admissible to MTS/Group 'D' officials when they are appointed to work as Dispatch Rider/Scooter Driver?
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The rate of such honorarium is pegged at Rs. 10/- per day in terms of this Department's OM No. No.17011/01/2011-Estt.(AL) dated 17-04- 2013
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2.
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What are the rates of honorarium admissible to MTS/Group 'D' officials/ Dispatch Riders/Scooter Drivers when they are appointed to work as StaffCar Drivers?
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The rate of such honorarium is pegged at Rs. 20/- per day in terms of this Department's OM No. No.17011/01/2011-Estt.(AL) dated 17-04- 2013,
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